FAQ

What types of events does your company cater to?

Our company caters to a wide range of events, including weddings, parties, corporate events, festivals, and more. We offer a variety of rental services, including marquee hire, gazebo hire, table and chair hire, and more.

How do I Book an item?

All smaller marquees etc can be booked via our website using our interactive online booking system. For larger events, please fill out an enquiry form and a member of our team will create a quotation for your event.

Alternatively, you can call us on 07763243256. If it is outside of office hours, leave a voice mail or send us a message and we will get back to you as soon as possible.

What areas do you cover?

Down Tents cover the both the North and South of Ireland, subject to order size. As we are based in Downpatrick, on a daily basis we cover Belfast, Bangor, Carrickfergus, Lisburn, Newtownabbey, Holywood, Ballyclare, Comber, Donaghadee, Antrim, Randalstown, Crumlin, Moira, Castlereagh, Dundonald, Saintfield, Carryduff, Templepatrick, Glengormley, Millisle, Ballygowan and Ballynahinch.

We also travel a little further depending on the order quantity Newry, Warrenpoint, Banbridge, Dromore, Portadown, Armagh, Lurgan, Craigavon, Dungannon, Cookstown, Enniskillen, Omagh, Strabane, Coleraine, Limavady, Derry, Magherafelt, Portrush, Ballymena and Larne.

We also operate a Collection Service from our warehouse in Downpatrick. No order is too small, you can collect the majority of our items!

Is there a cancellation fee?

Adverse Weather: We offer a full refund if the hire is cancelled due to heavy rain or high winds (25mph or more).

Deposits: We will retain the non-refundable deposit for loss of booking and you are NOT required to pay the outstanding balance.

Down Tents reserve the right to cancel any booking at any time where there is a potential Health & Safety risk to any party.

Is there a cleaning charge?

We don’t usually apply any extra charges for cleaning or wine spills etc but if equipment has been clearly misused or is excessively dirty and well beyond what would be expected for a normal hire, then we do reserve the right to apply a cleaning charge.

We ask that the equipment is returned in the same state it was delivered in.